FAQ
Why should I buy Supplies for my WAHM Business from you? TOP
Great question! We know it is often difficult for a small business, particularly just starting out, to buy things like ziplock packaging bags, shipping supplies, jewelry supplies, small office items, ready to embellish apparel and the other items we offer. Sometimes the suppliers only sell to licensed vendors, sometimes the quantities are very large, sometimes they limit the payment methods they accept and sometimes they require businesses to be a certain age. This leaves WAHMs to pay retail prices at retail stores, extend themselves too far to get the items anyway, or just do without. That's where our supply store comes in- many of our WAHM business supplies are essentially overstock of items we use ourselves. We buy in quantity from our suppliers and then pass the savings on to you! What is your standard delivery time for Supplies? TOP
Since we carry nearly all of our Supply items in stock, they will ship within 3-4 days from when you place your order. Speedier shipping and packing are usually possible, just drop us a line when you place your order! Can you get other Supply Items for me? TOP
YOU BET! We purchase from a large craft supplier, several shipping and packaging suppliers, several apparel wholesalers and a large printing supply house. The items on this site are a fraction of what is available - if you have something you want to find, just contact us and we'll look into it for you. Why should I order from you and not a bigger promotional products company for my custom items? TOP
If you know exactly what you want, don't mind some pretty large minimums, are very familiar with artwork requirements, and have the time to sift through the 100,000 item offerings on a large suppliers' site, you will probably do fine with a bigger promotional company, and find lower prices to boot. However, if the terms 4 color process, transparency, digitizing, PMS, EQP, asi and deboss have you scratching your head, or if a minimum order of $500 is a bit over your budget, you're in the right place! We try very hard to reward our clients with great customer service and appreciate you helping to support small businesses like ours. Why are your custom items more expensive than XYZ Company? TOP
There can be a few reasons for this. Sometimes we just can't order in their volume, sometimes they are taking a loss on one item in order to upsell you on something else, sometimes our items are of a better quality, or handmade, or USA made. Also remember, all prices on this site include screens, plates, digitizing, die charges, anything necessary other than your artwork to produce the item, and also include free shipping. Make sure you figure in all the costs when comparing us with other on-line sources, and by all means, let us know if we are way out of the ballpark on an item so we can continue to improve our items and prices! Thanks! So, if setups are included, what happens next time? TOP
Thanks for asking! When you receive your first order for an item from us, you will also receive quotes on future order pricing. In general, your subsequent orders will be discounted anywhere from $15-75 since we will already have your screens, plates, die or embroidery design on file. Also, sometimes our suppliers for items will offer discounts of their own- we will let you know if an item you have ordered comes on special to help you save even more! What types of products do you carry ? TOP
We can obtain nearly any promotional item you can think of...if you have seen it with a company name on it somewhere, we can probably find it for you. We specialize in corporate apparel and small business promotionals, such as calendars, pens, small giveaways, mugs, and so on. When is the best time to reach you ? TOP
I answer emails usually twice a day, morning and night, but I'm also often available on yahoo with user id: zavierchick. By phone, we are in and out of the office all the time, so if you don't mind leaving a message sometimes, we can usually get back to you within 24 hours. We do work from home, so please, try not to call before 8 am or after 9 pm mountain standard time! What is your standard delivery time for Custom Items? TOP
For first time custom orders with new customers, if at all possible plan on 4-5 weeks to iron out all the details, polish artwork, proof samples, run the order and ship it. Of course, we know that this doesn't always work out, so if you need it quicker, contact us anyway, and we'll see what we can do! For repeat embroidery orders, usually 7-10 days will do, for screenprinting, allow 10-13 days and for promotionals see the item information for exact deliveries. Again, we can often work magic, it never hurts to ask! What are your shipping policies? TOP
In the Denver area, we often deliver to your business or organization address...it gives us a great reason to get out of the office and meet our wonderful clients in person! Out of the Denver area, UPS is our preferred provider for larger orders, the good 'ol USPS for smaller items and orders. If you have a specific request, just let us know when we take your order! Of course, some methods, such as overnight orders or special packaging requests may increase your costs a bit- you will always be advised before we do anything that costs you more than you expected! What payments can I use? TOP
Our on-line site is set-up for Paypal, but we do accept visa, mastercard, american express, discover and business checks with approved credit. To use any of these other methods, please contact us before ordering. What formats for logos do you accept? TOP
We can work with logos in most major formats, our preferred is .eps for most purposes, but .jpg and .pdf can often work, too. In general, .gif files are too low res for most custom embellishment. If you have had embroidery work done before we can accept all embroidery formats, although .dst and .exp are the most common. Do you create graphics for businesses? TOP
Sure do, although it is not our primary area. Got an idea buzzing around in your head? Contact us for pricing and turnaround times.
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